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Effective Date: 15 June 2024

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At our company, customer satisfaction is our priority. This Refund and Cancellation Policy outlines the terms and conditions under which you can request a refund or cancel your order.

 

1. Cancellation Policy

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• Order Cancellation:

  • You can cancel your order within 24 hours of placing it without any penalties. To cancel, please contact us at whatsapp or email to us .

  • After 24 hrs, orders may be ineligible for cancellation depending on their processing status. Please check the status of your order before requesting cancellation.

  • If your order has already been processed or shipped, you may need to follow our return procedures to return the product once received.

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2. Refund Policy

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• Eligibility for Refunds:

  • Products: To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging. 

  • Services: Refunds for services are subject to the terms agreed upon at the time of purchase or subscription. Please refer to specific service agreements for more details.

• Requesting a Refund:

  • To request a refund, please contact us at whatsapp or email to us with your order details and reason for the refund.

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

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3. Late or Missing Refunds

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• If you haven’t received a refund yet, first check your bank account or contact your credit card company; it may take some time before your refund is officially posted.

• If you’ve done this and still have not received your refund, please contact us at whatsapp or email to us.

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4. Exchanges

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• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at whatsapp or email to us with your order details and reason for the exchange.

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5. Shipping

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• For returns, you will be responsible for paying for your own shipping costs unless the return is due to our error (you received an incorrect or defective item, etc.). Shipping costs are non-refundable.

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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6. Contact Information

If you have any questions about our Refund and Cancellation Policy, please contact us at:

• Email: [Insert Email Address]

• Phone: 8744870955